Samsung Smart TV Keeps Losing Internet Connection [Easy Fixes]
Your Samsung Smart TV is meant to make life easier. You turn it on, open your favorite streaming app, and enjoy your shows without thinking twice about the internet. But when your Samsung Smart TV keeps losing the internet connection, that convenience quickly turns into frustration.
One minute, your favorite movie or show is streaming perfectly, and the next minute, you see an error message saying the TV is not connected to the internet. You reconnect it, it works for a while, and then the same problem comes back again. If this sounds familiar, you are not alone.
Many users face this issue, especially after software updates, router changes, or long periods of use. In most cases, the problem is easy to fix and does not require a technician.
In this guide, I will explain why your Samsung Smart TV keeps disconnecting from WiFi and explain to you the simple fixes that even a non-tech user can follow.
Samsung Smart TV Keeps Losing Internet Connection [Easy Fixes]
Before trying anything complicated, it is important to understand that internet issues can come from three places- Your TV, your router, or your internet service itself. The steps below are arranged from the easiest to the more advanced, so make sure to follow them in order.
Step 1: Restart Your Samsung Smart TV
This may sound too simple, but restarting your TV can fix many temporary glitches.
Turn off your Samsung Smart TV using the remote. Unplug it from the power outlet. Wait for at least 60 seconds. This waiting time allows the TV to clear its temporary memory. Plug the TV back in and turn it on.
Once the TV starts, connect to your WiFi again and check if the internet stays connected. Many users find that this alone fixes the issue.
Step 2: Restart Your WiFi Router and Modem
If the TV restart did not help, the next step is to restart your internet equipment.
Turn off your WiFi router and modem. Unplug both devices from the power source. Wait for about 2 minutes. Plug the modem back in first and wait until all its lights are stable. Then plug in the router and let it fully boot up.
Once your internet is back, reconnect your Samsung Smart TV to the WiFi and test the connection. Router issues are one of the most common reasons a TV keeps losing internet.
Step 3: Check Your Internet Speed and Stability
Your Samsung Smart TV needs a stable internet connection to stream content smoothly. Even if other devices seem fine, the TV may struggle if the signal is weak.
Use a smartphone or a laptop connected to the same WiFi network and check the internet speed. If the speed is slow or keeps fluctuating, the TV may disconnect frequently.
If possible, move your router closer to the TV or remove obstacles like walls, furniture, or electronic devices that can interfere with the signal.
Step 4: Forget and Reconnect the WiFi Network
Sometimes the saved WiFi settings on the TV become corrupted.
On your Samsung Smart TV, go to Settings. Select General. Go to Network and then Network Settings. Choose your WiFi network and select Forget or Delete.
After that, scan for available networks again. Select your WiFi network and enter the password carefully. Make sure there are no typing errors.
Once connected, use the TV for some time to see if the connection remains stable.
Step 5: Run Network Status Test on Samsung TV
Samsung Smart TVs have a built-in network diagnostic tool that can help identify the problem.
Go to Settings on your TV. Select General and then Network. Choose Network Status. The TV will check the connection between the TV, router, and the internet.
If the test fails at any point, the TV may show an error message or suggestion. Follow the on-screen instructions if any are provided.
Step 6: Update Samsung Smart TV Software
Outdated software can cause network bugs and compatibility issues.
Go to Settings. Select Support. Choose Software Update. Click Update Now.
If an update is available, install it and let the TV restart. Make sure the TV stays connected to the internet during the update process.
After updating, test the internet connection again. Many users report that software updates fix frequent disconnection issues.
Step 7: Disable IP Settings and Use Automatic Configuration
Incorrect network settings can lead to unstable connections.
Go to Settings. Select General and then Network. Choose Network Settings and select your WiFi network. Go to IP Settings.
Set IP Settings, DNS Settings, and Gateway to Automatic. Avoid using manual settings unless you know exactly what you are doing.
Save the changes and reconnect to the network.
Step 8: Turn Off Samsung Instant On Feature
The Instant On feature allows the TV to start quickly, but it can sometimes interfere with network connectivity.
Go to Settings. Select General. Look for Instant On or Fast Start. Turn this feature off.
Restart your TV and check if the internet connection improves.
Step 9: Check Date and Time Settings
Incorrect date and time settings can affect secure connections.
Go to Settings. Select General. Choose System Manager and then Time. Set the date and time to Automatic.
Restart the TV after making this change.
Step 10: Use a Wired Ethernet Connection
If your TV keeps losing WiFi even after trying all the steps above, using a wired connection can be a reliable solution.
Connect an Ethernet cable from your router directly to your Samsung Smart TV. Go to Network Settings and select Wired Connection.
A wired connection is usually more stable than WiFi and eliminates signal interference issues.
Step 11: Reset Network Settings on Samsung Smart TV
If nothing else works, resetting network settings may help.
Go to Settings. Select General. Choose Network and then Reset Network.
This will erase all saved network data. After the reset, set up your WiFi connection again from scratch.
Step 12: Factory Reset as a Last Resort
If the problem persists, a factory reset may be necessary.
Go to Settings. Select General. Choose Reset. Enter your TV PIN, which is usually 0000 unless changed.
A factory reset will erase all apps, settings, and accounts. Use this step only if you are comfortable setting everything up again.
FAQs
Why does my Samsung Smart TV keep disconnecting from WiFi?
This usually happens due to a weak WiFi signal, router issues, outdated TV software, or incorrect network settings. Temporary system glitches can also cause frequent disconnections.
Does a Samsung Smart TV need a strong internet connection?
Yes. Streaming apps require a stable and reasonably fast internet connection. Even if basic browsing works, unstable speed can cause the TV to lose connection repeatedly.
Can a software update fix internet issues on a Samsung TV?
Yes. Software updates often include bug fixes and performance improvements. Many connectivity problems are resolved after updating the TV software.
Is it better to use WiFi or Ethernet for a Samsung Smart TV?
Ethernet is generally more stable than WiFi. If your TV is close to the router, using a wired connection can prevent frequent internet drops.
How do I know if the problem is with my TV or my internet provider?
Try connecting other devices to the same WiFi. If they also disconnect or have slow internet, the issue is likely with your router or internet service. If only the TV has problems, the issue is likely TV-related.
Will resetting my TV delete all apps?
Yes. A factory reset removes all installed apps, saved accounts, and settings. Network reset only clears internet-related settings.
Conclusion
When your Samsung Smart TV keeps losing internet connection, it can be annoying, especially when you just want to relax and watch your favorite content.
Restarting the TV and router, reconnecting the WiFi, updating the software, and adjusting network settings often solve the problem without any professional help. For persistent issues, switching to a wired connection or performing a reset can provide a long-term solution.
Take your time, follow each step carefully, and test the connection after every fix. With a little patience, your Samsung Smart TV should stay connected and work smoothly again.