Cancel ExpressVPN Subscription and Get a Refund: Complete Guide
If you subscribed directly through the ExpressVPN website, the basic process is to sign in to your account, open your subscription settings, select Cancel subscription, and follow the instructions. If you are eligible for a refund, you can separately submit a refund request from the ExpressVPN+ account area.
Before starting, determine where you originally purchased ExpressVPN. This is important because the cancellation and refund process differs between direct ExpressVPN purchases, Apple App Store subscriptions, and Google Play subscriptions.
Below, I have explained everything in detail!
Cancel ExpressVPN Subscription and Get Refund: Complete Guide
To cancel ExpressVPN and request a refund, sign in to your ExpressVPN account and open My Subscription. Select Cancel subscription under Automatic renewal and follow the on-screen instructions. If you are an eligible first-time customer who purchased directly from ExpressVPN, you can request a refund within 30 days of the original purchase. Open Account & Billing, select View Payments, choose the eligible invoice, and select Request refund. Apple App Store and Google Play purchases are handled through Apple or Google instead.
Let’s learn in detail!
Step 1: Check Where You Purchased ExpressVPN
Before canceling anything, find out where your ExpressVPN subscription was purchased.
If you entered your payment information on the ExpressVPN website, your subscription is generally managed through your ExpressVPN account. Direct subscriptions can include payments made using methods such as a credit card, PayPal, Apple Pay, or Google Pay.
If you subscribed using the Apple App Store, you need to manage the subscription from your Apple account. If you subscribed through Google Play, you need to manage it from Google Play.
This distinction is particularly important when requesting a refund because ExpressVPN’s 30-day money-back guarantee does not apply to subscriptions billed as Apple App Store or Google Play in-app purchases.
Step 2: Sign In to Your ExpressVPN Account
For a subscription purchased directly from ExpressVPN, open a web browser and go to the ExpressVPN website.
Sign in using the email address associated with your ExpressVPN account. If ExpressVPN asks you to verify your identity, complete the verification process and continue to your account dashboard.
You do not need to open the ExpressVPN application to cancel a direct subscription. In fact, ExpressVPN states that subscriptions cannot be canceled from within the VPN app. You need to use the ExpressVPN website or the appropriate app store.
Step 3: Open My Subscription
Once you are signed in, open My Subscription from your ExpressVPN account.
Look for the section showing your current subscription and its Automatic renewal status. This area provides information about whether your subscription is scheduled to renew and allows you to manage the renewal setting.
Take a moment to check the subscription details before making changes. This can help you confirm that you are modifying the correct ExpressVPN account.
Step 4: Cancel Your ExpressVPN Subscription
Under the Automatic renewal section, look for Cancel subscription.
Select this option, and ExpressVPN will take you through the cancellation process. Read the information displayed on each screen and continue with the cancellation until the website confirms that automatic renewal has been disabled.
Cancellation normally means that ExpressVPN will not automatically charge you for another subscription period. It does not necessarily mean that your service stops immediately.
If you have already paid for the current subscription period, ExpressVPN says you can continue using the service until the last day of your current subscription cycle.
Step 5: Confirm That Auto-Renewal Is Turned Off
After completing the cancellation process, return to My Subscription and check the automatic renewal status.
ExpressVPN’s account dashboard can show whether automatic renewal is ON or OFF. If it shows OFF, your subscription should not automatically renew for another billing period.
This confirmation is important for beginners because simply uninstalling the ExpressVPN application does not cancel the subscription.
You should also keep the cancellation confirmation email or take note of the cancellation status in your account. This gives you a record of the change if you later need to contact support.
Step 6: Check Whether You Qualify for a Refund
Cancellation and refund eligibility are two different things.
For eligible first-time users who purchased directly from ExpressVPN, the company currently provides a 30-day money-back guarantee. The refund period is exactly 30 days from the time of purchase.
However, ExpressVPN states that users who have previously received a refund are not eligible for the first-time-user guarantee. Refund eligibility can also depend on the purchase method, plan, promotion, and terms that applied when you purchased the subscription.
If your subscription has already renewed, ExpressVPN’s current policy also states that an unintended renewal can qualify for a full refund request within 14 days of the renewal.
Step 7: Open Account & Billing
If you believe you qualify for a refund, sign in to the ExpressVPN+ portal.
Open your profile menu in the upper-right corner and select Account & Billing.
This section contains your payment and invoice information. You need to locate the specific payment for which you want to request a refund.
Step 8: Find the Payment You Want Refunded
Inside Account & Billing, locate Payment History and select View Payments.
You should see your previous invoices or payments. Find the payment associated with the ExpressVPN subscription you want to refund.
If the purchase is eligible, you should see a Request refund option next to the relevant invoice.
Be careful when selecting the invoice, especially if you have made multiple purchases or have more than one ExpressVPN-related charge.
Step 9: Submit the Refund Request
Select Request refund next to the appropriate invoice.
A confirmation window should appear. Select Proceed with Refund, provide the requested reason, and then select Submit.
If you do not see the Request refund button, ExpressVPN says you can select the invoice date and then choose Contact Support to submit your request.
The refund is generally sent to the original payment method. ExpressVPN’s terms state that refunds are generally processed within seven days, although the time for the money to appear in your account can also depend on the payment provider.
Cancel an ExpressVPN Subscription Purchased Through Apple
If you purchased ExpressVPN through the Apple App Store, do not use the ExpressVPN website to cancel the App Store subscription.
On your iPhone or iPad, open the App Store and tap your profile picture. Select Subscriptions, find ExpressVPN, and then select Cancel Subscription. Follow the instructions displayed by Apple.
Apple App Store purchases do not qualify for ExpressVPN’s 30-day money-back guarantee. If you want a refund for an App Store purchase, the refund request must be handled through Apple Support and is subject to Apple’s policies.
Cancel an ExpressVPN Subscription Purchased Through Google Play
If you subscribed through Google Play, open the Google Play Store.
Tap your profile icon and select Payment & subscriptions. Next, select Subscriptions, choose ExpressVPN, and select Cancel Subscription. Follow the remaining instructions to finish the process.
Google Play purchases are not covered by ExpressVPN’s 30-day money-back guarantee. Refund requests for these purchases are handled by Google Play Support according to Google’s refund policies.
Turn Off Auto-Renewal for ExpressVPN
Turning off auto-renewal is an important step if your main goal is to prevent another subscription charge.
For a subscription purchased directly through ExpressVPN, sign in to your account and open My Subscription. Look for the Automatic renewal section and select Cancel subscription. Continue through the prompts until cancellation is complete.
Afterward, check that automatic renewal shows OFF. ExpressVPN states that supported subscriptions automatically renew unless renewal is disabled. If you cancel, your current service can remain active until the end of the paid billing period.
For Apple and Google Play subscriptions, check the subscription status directly in the relevant App Store or Google Play account, because that is where automatic renewal is controlled.
FAQs
Can I get a refund after canceling ExpressVPN?
Yes, cancellation and refunds are separate processes. Eligible first-time customers who purchased directly from ExpressVPN can request a refund within the applicable 30-day guarantee period.
Does uninstalling ExpressVPN cancel my subscription?
No. Uninstalling the ExpressVPN app does not cancel your subscription. You need to cancel the subscription through the ExpressVPN website, Apple App Store, or Google Play, depending on where you purchased it.
Can I get a refund if ExpressVPN automatically renewed?
ExpressVPN currently states that an unintended renewal can qualify for a full refund request within 14 days of the renewal. Other refund requests may be considered under the applicable terms and circumstances.
Will I lose ExpressVPN immediately after canceling?
Not necessarily. When you cancel a subscription, ExpressVPN says you can generally continue using the service until the last day of the current subscription cycle.
Why can’t I see the Request Refund button?
If the Request Refund option does not appear next to your invoice, ExpressVPN recommends opening the invoice and selecting Contact Support to submit your request.
Does the 30-day refund policy apply to Apple and Google Play?
No. ExpressVPN’s 30-day money-back guarantee does not apply to subscriptions purchased as in-app purchases through the Apple App Store or Google Play Store. Those refund requests are handled by Apple or Google.
Summary
Canceling ExpressVPN is straightforward once you identify where the subscription was purchased. For a subscription purchased directly from ExpressVPN, sign in to your account, open My Subscription, select Cancel subscription, and confirm that automatic renewal is OFF.
If you are an eligible first-time customer within the applicable 30-day money-back period, open Account & Billing, view your payment history, select the eligible invoice, and submit a refund request. If you purchased ExpressVPN through Apple or Google Play, cancellation must be completed through the corresponding store, and refund requests are governed by Apple or Google’s policies.
For the safest result, do not simply uninstall the app. Complete the cancellation through the correct billing platform and verify that auto-renewal has been turned off.