Factory Reset HP Printer (Officejet, Officejet Pro 9015, 8710, etc)
Is your HP printer acting up, refusing to connect to Wi-Fi, displaying unexpected errors, or not responding to your computer? A factory reset might help you get things working again. Whether you own an HP OfficeJet, OfficeJet Pro 9015, OfficeJet Pro 8710, or another compatible model, resetting the printer can help resolve certain configuration-related problems.
A factory reset restores your printer’s settings to their original defaults. Depending on the model and reset method, it may erase saved Wi-Fi credentials, custom preferences, network settings, and other configurations. However, it does not necessarily fix hardware problems, clogged printheads, or damaged components.
In this guide, you’ll learn how to factory reset an HP printer step by step, including what to do when your printer has a touchscreen, when its menus look different, or when you cannot access its settings.
Important Notes:
- A factory reset returns supported printer settings to their default values.
- The most straightforward method is to open the printer’s Setup or Settings menu and look for a restore or reset option.
- Before starting, make sure you know your Wi-Fi password. You’ll probably need it to reconnect the printer after resetting its network settings.
- If you use a custom static IP address, special paper settings, or other personalized configurations, record those details first.
HP Printer Models That We Are Going To Reset
This guide covers several popular HP printer families, including the following models:
HP OfficeJet Pro 9015, HP OfficeJet Pro 9015e, HP OfficeJet Pro 9025, HP OfficeJet Pro 9025e, HP OfficeJet Pro 8710, HP OfficeJet Pro 8720, HP OfficeJet Pro 8730, HP OfficeJet Pro 8740, HP OfficeJet 8010 series, HP OfficeJet 8020 series, HP OfficeJet 8030 series, HP OfficeJet 8600 series, HP OfficeJet 8700 series, HP OfficeJet 6900 series, HP OfficeJet 5200 series, and selected HP OfficeJet Pro and OfficeJet all-in-one printers.
Important: The exact reset procedure varies by model and firmware version. Not every printer offers the same menu options, and some models require a different procedure. Always choose instructions that match your printer’s control panel and model number.
Factory Reset HP Printer (OfficeJet, OfficeJet Pro 9015, 8710, etc.)
To factory reset a compatible HP OfficeJet or OfficeJet Pro printer, turn it on and open the printer’s Setup or Settings menu. Find Printer Maintenance, Tools, or Restore Defaults, depending on your model. Select the available reset option, confirm your choice, and wait for the printer to restart if required. Afterward, reconnect the printer to Wi-Fi and add it to your computer again if necessary.
The exact menu names and available reset options vary by model. A network reset is not the same as a full factory reset.
Step 1: Check Your HP Printer Model
Before changing any settings, identify your printer’s exact model. This matters because the HP OfficeJet Pro 9015 and OfficeJet Pro 8710 may have different menu layouts and firmware options.
Look at the front of the printer, where the model name is usually printed. You can also check the label on the back or inside the cartridge access area, depending on the printer. Write down the full model name, including any letters or numbers after it.
For example, HP OfficeJet Pro 9015e and HP OfficeJet Pro 9015 are related models, but you should not assume their menus are identical.
If the printer is connected to your computer, you can also open the HP app or your computer’s printer settings to check its model name. Having this information ready makes it easier to follow the correct reset instructions.
Step 2: Prepare the Printer Before Resetting
Turn on your HP printer and wait until it finishes starting up. If a print job is currently running, allow it to finish or cancel it before proceeding.
Next, check whether any important settings need to be saved. A factory reset may remove your saved wireless network information, custom paper sizes, fax settings, and other preferences. If your printer uses a manually configured network address, make a note of it.
You should also make sure the printer has a stable power supply. Avoid unplugging the power cord while the reset is in progress because interrupting certain operations can cause additional problems.
If your printer is displaying an error message, write it down before resetting. A reset may remove a temporary configuration problem, but it will not necessarily resolve an ink, paper-feed, or hardware error.
Step 3: Open the Printer’s Setup or Settings Menu
Now, access the printer’s control panel. On models such as the HP OfficeJet Pro 9015, the touchscreen allows you to navigate through the printer’s settings directly.
From the home screen, look for Setup, Settings, or a gear-shaped settings symbol. Tap the option to open the available configuration menus.
On an HP OfficeJet Pro 8710, the control panel may display a slightly different arrangement. Look for the setup or tools option rather than expecting every menu to match the 9015 series.
If your printer uses physical buttons instead of a touchscreen, use the arrow keys and OK button to navigate through the displayed options.
Do not select a reset option just because its name looks familiar. Some menus reset only the network connection, while others restore printer preferences or broader device settings. Read the description on the screen before continuing.
Step 4: Find the Restore Defaults or Reset Option
After opening the settings menu, look for a section called Printer Maintenance, Tools, Printer Setup, or something similar. Depending on your model, the reset option may appear under one of these sections.
Look for an option such as Restore Defaults, Restore Factory Defaults, or Reset Settings. The wording can vary across different OfficeJet printers.
If you see only Restore Network Settings, understand that this generally resets network-related information rather than every printer setting. This can be useful when you’re troubleshooting a Wi-Fi connection, but it may not accomplish a complete factory reset.
If you cannot find a reset option, do not try random button combinations. Check the official HP support documentation for your exact model number to find the supported procedure.
Step 5: Confirm the Factory Reset
Once you locate the correct option, select it and read any warning displayed on the printer’s screen.
If the printer asks whether you want to restore the default settings, choose Yes, Continue, or the equivalent confirmation option. Some models may ask you to confirm a second time.
Wait while the printer processes the request. Depending on the model and the type of reset, it may restart automatically or return to its home screen.
Do not turn off the printer or disconnect its power while the reset is running. Give it enough time to complete the operation.
If the printer returns to the home screen without restarting, check the settings to see whether the expected changes have taken effect. If the reset option is unavailable or an error appears, consult the instructions for your specific model instead of repeatedly attempting the same procedure.
Reconnect the HP Printer to Wi-Fi
After resetting the printer, you may need to reconnect it to your wireless network.
Open the printer’s Wireless, Network, or Settings menu and look for the wireless setup option. Select your Wi-Fi network from the available list, enter the password, and confirm the connection.
Keep in mind that some models use a wireless setup wizard, while others rely on the HP app to complete configuration.
Once connected, check whether the wireless indicator or connection status shows that the printer is online. If your router has separate network names for different Wi-Fi bands, follow the compatibility requirements for your printer.
If you use a USB connection instead of Wi-Fi, you may not need to repeat wireless setup.
Add the Printer to Your Computer and Test It
The final step is to make sure your computer can communicate with the printer.
On Windows 11, open Settings, select Bluetooth & devices, and then choose Printers & scanners. Select Add device and follow the instructions if Windows does not automatically detect your printer.
On Windows 10, open Settings, select Devices, and then choose Printers & scanners. Use Add a printer or scanner to search for the device.
You can also use the HP app to help set up the printer and install the appropriate software.
Once the printer appears, open a document and print a test page. If the printer is connected but still refuses to print, check its status, confirm that the correct printer is selected, and make sure there are no paper or ink errors.
A successful test print confirms that the printer is communicating with your computer again. If the original issue continues, you may need to troubleshoot the underlying problem separately.
What to Do If You Cannot Find the Reset Option
If the steps above do not match your printer, start by checking the full model number and consulting its official HP support guide.
Some older OfficeJet models use different control-panel menus, and certain reset functions may be available only through model-specific procedures. A printer that is stuck during startup or displaying a persistent hardware error may also prevent you from accessing its normal settings.
You can try restarting the printer normally by turning it off, disconnecting its power cable after shutdown, waiting briefly, reconnecting the cable, and turning it back on. This is a power cycle, not a factory reset, but it can help resolve temporary issues.
Avoid undocumented button combinations or service-menu procedures unless HP specifically recommends them for your exact model. Incorrect service settings can create additional problems.
FAQs
1. How do I factory reset my HP OfficeJet Pro 9015?
Turn on your printer and open the Dashboard by touching or swiping down from the top of the touchscreen. Select Setup, then Printer Maintenance, followed by Restore. Choose Restore Factory Defaults and confirm the prompt. Wait for the printer to finish the process before reconnecting it to your network.
You can also consult the official HP OfficeJet Pro 9015 support page if your menu looks different.
2. How do I reset my HP OfficeJet Pro 8710 to factory settings?
On the OfficeJet Pro 8710, open the Dashboard, select Setup, and navigate to Printer Maintenance. Select Restore, then review the available restore options. The user guide distinguishes between restoring individual functions and restoring settings, so select the option that matches your goal.
For model-specific instructions, visit the official HP OfficeJet Pro 8710 support page.
3. Will a factory reset delete my printer’s Wi-Fi password?
A full factory reset may erase saved wireless settings, depending on the model and reset option. Afterward, you may need to select your Wi-Fi network and enter its password again. Keep your network password handy before starting.
4. Does resetting an HP printer delete everything?
No. A factory reset generally restores supported settings to their defaults, but it does not necessarily erase every item stored on the printer. The exact changes depend on the model and reset procedure. If you’re preparing the printer for resale, review HP’s instructions for preparing your specific device before handing it over.
5. What should I do if my HP printer does not have a touchscreen?
Check your printer’s control panel for physical navigation buttons and a Setup or Tools menu. If the reset option is unavailable, consult the official user guide for your exact model. Avoid trying undocumented button combinations because reset procedures can differ significantly between printers.
6. Will a factory reset fix an HP printer that is not printing?
It may help if the problem is caused by incorrect settings or a configuration issue. However, a reset will not necessarily fix an empty cartridge, clogged printhead, paper jam, damaged component, or computer driver problem. If the printer still fails after resetting, troubleshoot the specific error instead of repeatedly restoring the defaults.
7. Is restarting the printer the same as a factory reset?
No. Restarting or power cycling turns the printer off and back on to clear certain temporary issues. A factory reset restores supported settings to their default values and may remove saved configurations. Try a normal restart first if you’re only dealing with a temporary problem.
Summary
Factory resetting an HP printer can help resolve certain configuration issues affecting OfficeJet and OfficeJet Pro models, including the OfficeJet Pro 9015 and OfficeJet Pro 8710. The exact steps depend on your printer’s model and firmware, but compatible touchscreen models commonly provide restore options under Setup, Printer Maintenance, and Restore.
Before resetting, record important settings and keep your Wi-Fi password available. After the reset, reconnect the printer to your network, add it to your computer if necessary, and print a test page.
If the reset option is missing or the printer continues to malfunction, use the official HP support guide for your exact model.
This helps you avoid the wrong reset procedure and makes troubleshooting much easier.