How to Fix “Teams Call Not Ringing” on Incoming or Outgoing Call?

When a Teams call does not ring, it typically means one of three things. The app is not allowed to send notifications, your system is blocking sound alerts, or the selected audio device is incorrect. In some cases, corrupted cache files or outdated app versions can also prevent the ringtone from playing.

Whether you are using Microsoft Teams on Windows 11, Windows 10, or via a web browser, I will walk you through practical and easy solutions to resolve the problem. 

Let’s fix this problem now!

How to Fix “Teams Call Not Ringing” on Incoming or Outgoing Call

To fix the issue of Teams call not ringing on incoming or outgoing calls, check your notification settings, verify your audio device configuration, ensure Do Not Disturb mode is turned off, update the Teams application, and clear the app cache. Restarting your system and checking your network connection can also resolve the problem. Adjusting these settings ensures that call alerts are enabled and functioning properly.

Let us go through each solution step by step.

Step 1: Check Teams Notification Settings

Open Microsoft Teams on your computer. Click on your profile picture in the top right corner and select Settings. Then navigate to the Notifications section.

Under the Calls section, make sure that call notifications are set to show as a banner and play a sound. If it is set to Off, you will not hear any ringtone during incoming calls.

Also, check that sound notifications are enabled. If you recently updated Teams or signed in on a new device, these settings may have changed automatically.

After adjusting the settings, close the app completely and reopen it to apply the changes.

Step 2: Verify Windows Notification Permissions

Sometimes, Teams notifications are blocked at the system level. On Windows 11, open Settings and go to System, then Notifications.

Scroll down and find Microsoft Teams in the app list. Ensure that notifications are turned ‘On’. Also, confirm that the options for Show notification banners and Play a sound when a notification arrives are enabled.

If these are disabled, Teams may receive the call, but will not alert you with a ringtone.

Restart your system after enabling notifications to ensure changes take effect.

Step 3: Check Do Not Disturb and Focus Assist Mode

If your system is in Do Not Disturb mode, calls will not ring even if notifications are enabled.

On Windows 11, open Settings and navigate to System, then Focus. Make sure Focus mode is turned off.

Inside Teams, also check your status. If your profile status shows Do Not Disturb, change it to Available. When this mode is active, Teams suppresses notifications, including call alerts.

Switching to Available should immediately restore ringtone functionality.

Step 4: Confirm the Correct Audio Output Device

One of the most common reasons for Teams not ringing is incorrect audio output settings.

Open Microsoft Teams and go to Settings, then Devices. Under the Audio devices section, check the Speaker dropdown menu.

If you are using a headset, make sure the correct device is selected. Sometimes Teams switches to a disconnected Bluetooth device or HDMI output, which results in no audible ringtone.

Click on Make a test call to verify that your selected speaker works correctly. If you do not hear the test sound, change the device and test again.

Also, check your system sound settings to ensure the volume is not muted or too low.

Step 5: Update Microsoft Teams

Using an outdated version of Microsoft Teams can cause bugs, including ringtone issues.

In Teams, click your profile picture and select Check for updates. The app will automatically search for and install the latest updates.

After updating, restart the application and test an incoming call.

If you are using Teams in a browser such as Google Chrome or Microsoft Edge, ensure your browser is also updated to the latest version.

Step 6: Clear Microsoft Teams Cache

Corrupted cache files can interfere with call alerts and notifications.

First, close Microsoft Teams completely. Make sure it is not running in the background by checking the system tray.

Press Windows key plus R to open the Run dialog box. Type the following path:

%appdata%\Microsoft\Teams

Delete all the files and folders inside this directory. Do not worry, this will not delete your chats or data, only temporary files.

After deleting the cache, reopen Teams and sign in again. Test if calls are now ringing properly.

Step 7: Check App Permissions for Microphone and Speakers

Even though the ringtone is output-related, incorrect device permissions can sometimes block call functionality.

Open Windows Settings and go to Privacy and Security. Click on Microphone and ensure that access is enabled for Microsoft Teams.

Repeat the same process under Camera if needed. While this may not directly affect the ringtone, it ensures smooth call handling without interruptions.

Step 8: Reinstall Microsoft Teams

If none of the above solutions work, reinstalling Teams can resolve deep configuration issues.

Open Settings and navigate to Apps, then Installed apps. Find Microsoft Teams and click Uninstall.

After removal, download the latest version from the official website and install it again. Log in with your account and check whether incoming and outgoing calls ring correctly.

A clean installation removes corrupted files and restores default settings.

Step 9: Check Network Connectivity

Poor or unstable internet can prevent call notifications from arriving on time.

Ensure you are connected to a stable WiFi or Ethernet connection. You can test your internet speed using any online speed test tool.

If your network is unstable, restart your router or switch to a different connection.

A strong and consistent internet connection ensures that call signals reach your device without delay.

Step 10: Disable Conflicting Applications

Some third-party communication apps or sound management tools can interfere with the Teams ringtone.

Close applications such as Skype, Zoom, or any audio enhancement software running in the background.

Restart your computer and test Teams again.

Conflicting applications may capture the audio device and prevent Teams from playing the ringtone.

Faqs

Why is my Teams call not ringing but showing missed calls?

This usually happens due to disabled notifications or Focus mode being active. Check both Windows notification settings and Teams notification preferences.

Why does Teams ring on mobile but not on desktop?

Your desktop app may have notifications disabled or the wrong speaker selected. Ensure both system and Teams-level settings are configured correctly.

Can antivirus software block the Teams ringtone?

In rare cases, firewall or antivirus software may restrict app permissions. Temporarily disable your security software to test if it resolves the issue.

Does clearing the Teams cache delete chats?

No. Clearing the cache only removes temporary files. Your chats and data remain safe on the server.

Why is there no sound during outgoing calls?

If outgoing calls connect but produce no sound, check your selected speaker device and system volume settings.

Summary

When Microsoft Teams calls are not ringing on incoming or outgoing calls, the issue usually relates to notification settings, audio configuration, or system restrictions. By carefully checking Teams notifications, Windows notification permissions, Focus mode, and the selected audio device, you can quickly restore ringtone functionality.

Updating the app, clearing the cache, reinstalling Teams, and ensuring stable internet connectivity are advanced troubleshooting steps that resolve persistent issues.